Privacy Policy

At Eluna, your privacy and personal information are of utmost importance to us. We are fully committed to protecting your data and ensuring a safe, secure, and trustworthy shopping experience. This Privacy Policy explains in detail how we collect, store, use, and protect your personal information when you interact with our website, place orders, or use any services provided by Eluna. By using our website, purchasing from our store, or interacting with us in any way, you explicitly agree to the practices described in this policy.

1. Information We Collect

When you use Eluna, we may collect various types of personal information, including but not limited to: your full name, email address, phone number, billing and shipping addresses, payment information, and any other details you voluntarily provide. We may also collect technical information such as your IP address, browser type, device information, and browsing behavior on our site. This information helps us provide a personalized and efficient shopping experience.

2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders accurately and efficiently.

• Communicate with you regarding order updates, shipping notifications, and customer support inquiries.

• Send you personalized recommendations, promotions, and marketing communications (only with your consent).

• Improve our website, product offerings, and overall customer experience.

• Ensure compliance with legal requirements and prevent fraudulent or unauthorized activity.

3. Sharing and Disclosure of Information

We never sell or rent your personal information to third parties. Your data may be shared only with trusted service providers who assist us in operating the website, processing payments, managing deliveries, or performing marketing services. These service providers are legally bound to maintain the confidentiality and security of your information. We may also disclose information if required by law, regulation, or governmental authority.

4. Cookies and Tracking Technologies

Eluna uses cookies, tracking pixels, and similar technologies to enhance your shopping experience, monitor website performance, analyze traffic, and provide personalized content. Cookies allow us to remember your preferences and improve website functionality. You may disable cookies in your browser settings, but some features of our website may not function correctly if cookies are disabled.

5. Security of Your Information

We take the security of your personal data extremely seriously. Eluna implements industry-standard technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. By using our website, you acknowledge that we cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.

6. Third-Party Websites

Our website may contain links to external websites or resources. Eluna is not responsible for the privacy practices, content, or security measures of these third-party sites. We encourage you to carefully review the privacy policies of any external websites you visit to understand how your information may be used.

7. Marketing and Communications

With your explicit consent, Eluna may send you promotional emails, newsletters, and other marketing communications regarding products, discounts, new arrivals, and special offers. You have the right to opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. Your decision to opt out will not affect your ability to receive transactional emails regarding your orders.

8. Children’s Privacy

Eluna is strictly intended for users over the age of 13. We do not knowingly collect personal information from children under 13. If we discover that personal information of a child has been collected without parental consent, we will take immediate steps to delete such information from our records.

9. Your Rights Regarding Personal Data

You have the following rights with respect to your personal data:

• Access and request a copy of the personal information we hold about you.

• Request correction or update of any inaccurate or incomplete information.

• Request deletion of your personal information from our records.

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at elunaskincare@gmail.com, and we will respond promptly to your request in accordance with applicable laws.

10. Data Retention

Eluna retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, it will be securely deleted or anonymized.

11. International Data Transfers

If you access our website from outside Pakistan, please note that your data may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers, and we will ensure that your information remains protected in accordance with this Privacy Policy.

12. Legal Compliance

We may disclose personal information if required to do so by law, subpoena, court order, or governmental regulation. This ensures compliance with legal obligations, protects our rights, and prevents fraud or illegal activities.

13. Account Information

If you create an account with Eluna, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account. Eluna will not be liable for any loss or damage arising from unauthorized access to your account.

14. Policy Updates

Eluna may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised date. We encourage you to review this Privacy Policy regularly to stay informed about how your information is protected.

15. Contact Us

For any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our dedicated support team at:

Email: elunaskincare@gmail.com
Website: www.eluna.store

We are committed to safeguarding your information and providing a safe, transparent, and reliable shopping experience. Your trust is our highest priority, and we will continue to work tirelessly to protect your privacy.