Privacy Policy

At ELuna, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you interact with our store, whether browsing or making a purchase.

Information We Collect

When you visit our site or make a purchase, we may collect the following information:

Personal Information: Your name, email address, phone number, shipping and billing addresses.
Payment Details: Information required to process payments (securely handled via trusted payment gateways).
Device and Usage Information: Your IP address, browser type, device type, pages visited, and interaction data.
Order and Support Records: Purchase history, return details, and communication with our support team.

How We Use Your Information

We use your information to:

Process your orders and deliver products to you.
Communicate order confirmations, shipping updates, or responses to inquiries.
Improve our website experience and product offerings.
Send occasional promotions or newsletters (only with your permission).
Detect and prevent fraudulent or suspicious activity.

Sharing Your Information

We do not sell or trade your personal data. We may share it with:

Service providers (e.g., payment processors, courier companies, email platforms) strictly for operational purposes.
Authorities or legal entities when required by law or in the case of fraud or unauthorized transactions.
Analytical tools to better understand website performance and customer behavior.

Your Rights

You may:

Request access to the personal data we hold about you.
Ask to update or delete your data.
Withdraw consent for marketing communications at any time.
Reach out regarding any concerns using the contact information below.

Retention of Data

We retain your personal information only as long as needed for fulfilling orders, complying with legal obligations, or for internal analysis.

Cookies & Tracking Tools

We use cookies to:

Save your cart and login preferences.
Understand how users navigate our store.
Offer personalized content or discounts.

You may control cookie settings through your browser at any time.

Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

Data Security

We take your privacy seriously and apply technical and administrative safeguards, including SSL encryption and secure hosting, to protect your data.

Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in law or store operations. The latest version will always be available on our website.

Contact Us

If you have questions or requests related to your personal data, please contact us at:

Email: elunaskincare@gmail.com

We appreciate your trust in ELuna. Your privacy and satisfaction are always our top priorities.