Shipping Policy

At Eluna, we are committed to delivering your products safely, quickly, and reliably. This Shipping Policy outlines all the details regarding order processing, shipping methods, delivery times, and responsibilities to ensure a smooth shopping experience.

1. Order Processing

• All orders are processed within 2–5 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional periods, processing times may take slightly longer. Customers will be notified in such cases.

2. Shipping Methods

Eluna offers multiple shipping options to cater to domestic and international customers:

• Standard Shipping: Reliable and cost-effective, delivery typically takes 5–10 business days domestically.

• Express Shipping: Faster delivery for urgent orders, typically 2–5 business days domestically.

• International Shipping: Delivery times vary by destination, generally 10–20 business days. Customs and import duties may apply depending on the country.

3. Shipping Charges

• Shipping costs are calculated based on the total weight of your order, shipping method selected, and destination.

• Free shipping promotions, if available, will be applied automatically at checkout or as specified in promotional campaigns.

• Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can use this tracking number to monitor your shipment until it reaches your doorstep.

• Tracking availability may vary depending on the shipping carrier and country of delivery.

5. Delivery Times

• Estimated delivery times are provided for guidance only and may vary due to factors beyond our control, such as carrier delays, customs clearance, or weather conditions.

• Eluna is not responsible for delays caused by the shipping carrier or local postal services.

6. Shipping Address

• Please ensure that the shipping address provided is accurate and complete.

• Eluna is not responsible for lost or delayed packages due to incorrect, incomplete, or undeliverable addresses.

• For international orders, please include all necessary details, such as postal codes and country names, to avoid customs delays.

7. Lost or Damaged Packages

• If your order is lost or arrives damaged, contact our support team immediately at elunaskincare@gmail.com.

• For damaged items, provide photos of the package and product. We will investigate and arrange a replacement or refund promptly.

• For lost packages, Eluna will work with the shipping carrier to locate your order. Replacement or refund may be provided depending on the investigation results.

8. International Shipping & Customs

• International shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

• Eluna has no control over customs delays or fees and cannot guarantee delivery times for international orders.

• Customers are responsible for complying with local import regulations in their country.

9. Contact Information

For any inquiries regarding shipping, delivery status, or issues with your order, please contact us:

Email: elunaskincare@gmail.com
Website: www.elunaa.store

At Eluna, we are dedicated to providing a transparent, reliable, and efficient shipping experience, so you can shop with confidence knowing your order will reach you safely.