Shipping Policy

At ELuna, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy to understand how and when you will receive your products.

1. Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays).

• You will receive a confirmation email once your order has been placed.

• Once your order is shipped, you will receive a tracking number (if applicable).

2. Shipping Time & Delivery

We offer delivery services throughout Pakistan. Estimated delivery times are:

• Local Delivery (Major cities): 2–4 business days

• Remote Areas: 4–7 business days

Note: Delivery times may vary slightly due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on the weight, destination, and shipping method selected. In some cases, we offer free shipping promotions — stay tuned for updates!

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders within Pakistan. Please ensure someone is available at your address to receive the parcel.

5. Order Tracking

After your order has been shipped, you will receive a tracking number via email or SMS (if applicable). You can use this number to monitor the status of your delivery.

6. Delays or Delivery Issues

If you haven’t received your order within the expected delivery time, please contact us at elunaskincare@gmail.com. We’ll assist you in tracking or resolving any issues with your parcel.

7. Undeliverable Orders

If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. International Shipping

At this time, we do not offer international shipping. We only serve customers within Pakistan. (Note: if you plan to ship internationally, this clause can be updated.)

Have questions? We're here to help!
Contact us at: elunaskincare@gmail.com