Terms of Services
Welcome to Eluna. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. These terms outline your rights and responsibilities when using our website, making purchases, or interacting with Eluna in any manner. Please read them carefully to understand how our store operates and how we protect both your interests and ours.
1. Acceptance of Terms
By accessing, browsing, or using Eluna, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Refund & Return Policy. If you do not agree to these terms in full, you are prohibited from using our website, purchasing products, or accessing any services. Your continued use of Eluna constitutes acceptance of any updates or changes to these terms.
2. Eligibility
Eluna’s services are intended for individuals who are at least 13 years of age or older. By using our website, you represent and warrant that you meet the age requirements and have the legal authority to enter into this agreement. Users under the age of 13 are strictly prohibited from using our website or submitting any personal information. We reserve the right to suspend or terminate accounts that violate this eligibility requirement.
3. Account Creation and Responsibility
Some features of Eluna may require creating an account. You are responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to notify Eluna immediately if you suspect any unauthorized use of your account. Any activity under your account, whether authorized or unauthorized, is your responsibility, and Eluna is not liable for any losses resulting from account misuse.
4. Order Acceptance
All orders placed on Eluna are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, or violations of our policies. If an order is canceled after payment, you will receive a full refund using the same payment method. Confirmation of your order does not guarantee acceptance until processed.
5. Product Information and Accuracy
Eluna strives to provide accurate product descriptions, specifications, images, and pricing information. However, errors may occur, and we do not guarantee that all content is completely accurate, complete, or current. We reserve the right to correct errors, update information, or modify products at any time without prior notice. Product colors may vary slightly due to display settings or photography.
6. Pricing and Payment Terms
All product prices are displayed in the currency specified on the website and are subject to change without notice. Payment must be completed at checkout using the available methods, including credit/debit cards, digital wallets, or other payment options. By placing an order, you authorize Eluna to charge your chosen payment method for the total amount of the purchase, including taxes and shipping fees, if applicable.
7. Shipping and Delivery
Eluna ships products both domestically and internationally. Estimated delivery times may vary depending on your location, shipping method, and carrier performance. While we provide our best estimates, delays may occur due to weather, customs clearance, or other unforeseen circumstances. Customers are responsible for providing complete and accurate shipping information to ensure timely delivery.
8. Returns, Refunds, and Exchanges
Our refund and return process is designed to protect both the customer and the store. Eligible items may be returned within the specified timeframe, provided they are unused, unopened, and in original packaging. Refunds will be processed upon inspection of returned products, and shipping fees are generally non-refundable unless the return is due to an error on our part. Exchanges are subject to availability.
9. Intellectual Property
All content on Eluna, including text, images, logos, designs, graphics, and software, is the intellectual property of Eluna or its licensors. You may not reproduce, modify, distribute, or use any content for commercial purposes without prior written consent. Unauthorized use of our intellectual property may result in legal action.
10. Prohibited Conduct
By using our website, you agree not to engage in any illegal, abusive, fraudulent, or harmful activities. Prohibited conduct includes, but is not limited to, hacking, phishing, spamming, uploading malicious software, or infringing on the rights of others. Eluna reserves the right to suspend or terminate accounts that violate these rules without prior notice.
11. Third-Party Links and Services
Eluna may include links to third-party websites or services for convenience. We are not responsible for the content, security, or privacy practices of these third-party sites. Users access these links at their own risk, and any transactions or interactions with third parties are governed by the policies of those providers, not Eluna.
12. Limitation of Liability
Eluna is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website, products, or services. This includes damages resulting from delays, errors, lost data, or unauthorized access. Our liability is limited to the purchase price of the product in question, to the maximum extent permitted by applicable law.
13. Indemnification
You agree to indemnify and hold harmless Eluna, its officers, employees, affiliates, and agents from any claims, damages, losses, liabilities, or expenses arising from your use of the website, violation of these Terms of Service, or infringement of third-party rights. This obligation survives the termination of your account and continues as long as claims exist.
14. Privacy and Data Protection
Your personal information is collected, stored, and processed according to our Privacy Policy. By using Eluna, you consent to the collection and use of your data as described therein. We implement security measures to protect your information but cannot guarantee absolute security. Users are responsible for safeguarding their account credentials.
15. Termination of Service
Eluna reserves the right to suspend, restrict, or terminate your access to the website or services at any time, with or without notice, for violations of these Terms of Service, fraudulent activity, or other reasons deemed necessary. Termination does not release you from obligations incurred prior to termination, including payments and indemnification.
16. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Pakistan. Any disputes arising from or relating to these terms, the website, or services shall be subject to the exclusive jurisdiction of Pakistani courts. By using Eluna, you agree to submit to the jurisdiction of these courts for resolution of disputes.
17. Modifications to Terms
Eluna reserves the right to modify or update these Terms of Service at any time without prior notice. Updated terms will be posted on the website with an effective date. Your continued use of the website constitutes acceptance of any revised terms. It is your responsibility to review these terms periodically.
18. User Content
By submitting content, reviews, or feedback to Eluna, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display such content in connection with our services. You affirm that the content is original and does not infringe on the rights of any third party.
19. Promotions, Discounts, and Offers
All promotions, discounts, or special offers provided by Eluna are subject to specific terms and conditions. Eluna reserves the right to modify, suspend, or cancel any promotion at its discretion. Offers may not be combined unless explicitly stated and are valid while supplies last.
20. Contact Information
For any questions, concerns, or clarifications regarding these Terms of Service, please contact our support team:
Email: elunaskincare@gmail.com
Website: www.elunaa.store
We are committed to addressing your concerns promptly and ensuring a transparent and safe shopping experience.