Refund & Return Policy

At Eluna, we strive to ensure that every purchase meets your expectations. Your satisfaction is our top priority, and we have established the following refund and return policy to make your shopping experience safe, reliable, and hassle-free.

1. Eligibility for Returns

Products purchased from Eluna can be returned or exchanged within 7–14 days of delivery, depending on the product category. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.

• You must provide proof of purchase (order number or invoice).

• Products that are damaged due to shipping or defective may be eligible for immediate replacement.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Products that have been opened, used, or damaged by the customer.

• Gift cards or promotional items.

• Personalized or customized products unless defective.

3. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support team at elunaskincare@gmail.com within the return period.

2. Provide your order details, reason for return, and photos if the product is damaged or defective.

3. Our team will review your request and provide instructions for shipping the product back to us.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service to ensure your return reaches us safely. Eluna is not responsible for lost or damaged packages during return transit.

5. Refund Process

Once we receive and inspect the returned product:

• If the product meets the return criteria, a refund will be issued to your original payment method.

• Refund processing may take 5–10 business days, depending on your bank or payment provider.

• Shipping charges, if paid, are generally non-refundable unless the return is due to an error on our part.

6. Exchanges

If you prefer to exchange your product for a different item, contact our customer support team. Exchanges are subject to product availability. Additional shipping costs may apply if the replacement product differs in value.

7. Damaged or Defective Items

If you receive a defective or damaged product, contact us immediately at elunaskincare@gmail.com with order details and photos of the issue. We will provide a replacement or refund promptly at no additional cost.

8. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, if the order has already been processed or shipped, it will be subject to the return and refund policy outlined above.

9. Contact Information

For all return, refund, or exchange requests, contact our support team:

Email: elunaskincare@gmail.com
Website: www.eluna.store

At Eluna, we are committed to providing a transparent, fair, and hassle-free refund and return process to ensure you can shop with confidence.