Refund & Return Policy

At ELuna, your satisfaction is important to us. We strive to ensure that every product you receive meets your expectations. If for any reason you're not completely satisfied with your purchase, please review our Refund and Return Policy below.

Return Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.

• A return request must be submitted within 7 days of receiving your order.

• Certain items such as skincare, personal care, or hygiene products are non-returnable due to health and safety reasons unless damaged or defective upon arrival.

How to Request a Return

To initiate a return, please contact us at elunaskincare@gmail.com with the following details:

• Your order number

• The reason for the return

• Clear photos of the product (if damaged or incorrect)

Once your request is approved, we will provide instructions on how to return the item.

Refund Process

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days via your original payment method.

• Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., damaged or wrong product).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at elunaskincare@gmail.com with your order details and a photo of the issue.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare or personal care products

• Items marked as final sale or clearance

• Gift cards or digital downloads

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again

• Contact your credit card company; it may take some time before your refund is officially posted

• If you’ve done all of this and still have not received your refund, please contact us at elunaskincare@gmail.com

We reserve the right to deny a return or refund request if the product does not meet our return conditions.

Thank you for shopping with ELuna. We value your trust and are here to help!