Return & Refund Policy

At Eluna, we strive to ensure customer satisfaction with our beauty products, perfumes, and mobile covers. If you are not completely satisfied with your purchase, we offer a refund policy as outlined below.

1. Eligibility for Refunds

• You may request a refund within 7 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as received.

• Refunds are not applicable on items that have been used, damaged, or altered after delivery.

2. Non-Refundable Items

• Personal care items (e.g., skincare, cosmetics) for hygiene reasons.

• Gift cards and promotional items.

• Customized or personalized products.

3. Refund Process

• To initiate a refund, contact us at elunaskincare@gmail.com with your order details and reason for the refund request.

• Once approved, you will be provided with return shipping instructions (if applicable).

• The customer is responsible for return shipping costs unless the item received was incorrect or defective.

• After receiving the returned item, we will inspect it and process the refund within 7-10 business days.

4. Refund Method

• Refunds will be issued to the original payment method used at checkout.

• If payment was made via credit/debit card, the refund processing time depends on the issuing bank.

5. Late or Missing Refunds

• If you haven’t received a refund after the stated processing time, please check with your bank or payment provider.

• If further assistance is needed, contact us at elunaskincare@gmail.com.

6. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

For any questions regarding refunds, please reach out to us at elunaskincare@gmail.com.